Which activity is a typical maintenance task for computers in a helpdesk role?

Which activity is a typical maintenance task for computers in a helpdesk role?

• A. Installing Windows 10 on many computers and applying updates.
• B. Writing marketing emails.
• C. Drafting HR policies.
• D. Installing office furniture.

Answer: (A)

Maintaining computer systems means regularly updating and provisioning devices to keep them secure and functional. Installing Windows 10 on many computers and applying updates fits this idea perfectly because it directly involves deploying the operating system across multiple devices and keeping all of them current with the latest patches and security fixes. This kind of task helps prevent issues, ensures consistent configurations, and reduces user problems, which is exactly what a helpdesk role is all about. The other activities aren’t about keeping computers healthy or standardized: writing marketing emails is a marketing task, drafting HR policies is an HR task, and installing office furniture is a facilities task. None of those keep computer systems up-to-date or running smoothly.

Maintaining computer systems means regularly updating and provisioning devices to keep them secure and functional. Installing Windows 10 on many computers and applying updates fits this idea perfectly because it directly involves deploying the operating system across multiple devices and keeping all of them current with the latest patches and security fixes. This kind of task helps prevent issues, ensures consistent configurations, and reduces user problems, which is exactly what a helpdesk role is all about.

The other activities aren’t about keeping computers healthy or standardized: writing marketing emails is a marketing task, drafting HR policies is an HR task, and installing office furniture is a facilities task. None of those keep computer systems up-to-date or running smoothly.